Executive Director

  • Hospice of Havasu
  • Lake Havasu City, AZ
  • Aug 20, 2020
Healthcare Organizations Executive

Job Description

Ready for a life-changing career? Ready to work with a great team that is able to help so many people in our communities. Look no further than a career with Hospice of Havasu:, this is an organization where your great care and compassion will make a difference every day.

We offer excellent benefits for full time employment including medical with an HSA, dental, vision, term life insurance, voluntary life insurance, 401(K), tuition reimbursement, vacation, PTO, and award-winning Wellness program.

Hospice of Havasu is serving more patients and families each day, and we are currently searching for leadership: to develop and oversee policies, strategies, and goals for our community-focused organization. If this is what you are looking for, come join our caring team!:


  • This position is responsible for the day-to-day operations as defined by policies and procedures established by the board of directors for the successful management of Hospice of Havasu. Hospice of Havasu is a not-for-profit, patient centered team of professionals and volunteers who serve the physical, emotional and spiritual needs of the incurably ill and their families. The Executive Director is responsible to carry out Hospice of Havasu’s mission while having oversight of its Hospice Program Service Areas, Polidori House-General Inpatient Facility, and the Resale Store. The Executive Director routinely travels between all the organization’s offices in Mohave County. This position carries full supervisory responsibilities.


  • Ensure that Hospice philosophy of care as defined by state and federal regulations is appropriately implemented.
  • Will keep the Board of Directors fully informed and make recommendations for change in accordance with all current Federal, State, Regulatory laws (including state and federal labor laws), and GIP Facility guidelines that govern Hospice philosophy, and mission/vision statement, policies and procedures and patient care, confidentiality, licensure, Medicare and Medicaid Requirements (Title 9, CMS 418.76(a), 42.CFR, ADHS, COPS, NHPCO, AHPCO, AZ Board of Nursing and all professional Ethical Codes of Conduct.)
  • The Executive Director is responsible for the oversight of all areas of the agency including the regulatory, clinical, medical, quality, financial and all other business operations of the not-for-profit hospice.
  • In conjunction with the Board of Directors and Administrative team, develops and oversees policies, strategies, and goals to ensure the financial stability of the organization.
  • Advocates for Hospice of Havasu to other entities serves as the official spokesperson for the organization in local, state, and national activities.
  • Under the direction of the Board President, plans, coordinates, and conducts meetings of the board and its committees.
  • Creates and leads an effective multidisciplinary leadership team, including but not limited to Hospice Physicians, Administrative and Clinical Leadership.
  • Will provide leadership by planning for organizational effectiveness and employee satisfaction. This will include, but is not limited to, compensation, benefit and classification structures, recruitment, employee development, safety, performance management, and employee relations.
  • Mentors and leads emphasizing and empowering the strengths of individuals, defines the vision and establishes common goals.
  • Creates a culture of kindness, responsibility and accountability though the agency’s Standards of Behavior.
  • Ensures that Hospice delivers products and services in a way that supports community confidence, and respect for its programs.
  • Accountable for all activities and departments in the delivery of both inpatient and outpatient services. Incorporates evidence based practice and patient safety into the care delivery systems.
  • Receives, investigates, and makes recommendations regarding patient complaints.
  • Oversees financial information involving general funds, grants, contracts and/or donation accounts for Hospice of Havasu and Polidori House.
  • Works in unison with the Finance Manager under the direction of the finance committee in the analysis and projections, relating to business or research trends.
  • Works with developing and monitoring organizational budgets.
  • Responsible for Information Technology functions and Support Services.
  • Manages risk management functions.
  • Assists in financial planning and cost analysis.
  • Analyzes financial data to ensure efficient use of resources.
  • Ensures compliance with HOH regulations and restrictions as well as all GAAP standards.
  • Develops and implements interventions or risk management programs to minimize or eliminate exposure.
  • Consults with agency’s attorneys when the organization may be at risk for potential litigation.
  • Provides leadership and direction in the development of short and long range plans.
  • Works closely with the agency’s safety program to reduce the risk of employee injuries.
  • Obtains health insurance and Worker’s Compensation contract negotiations in a timely manner and works with the Finance Director and Board of Directors to establish compensation programs for staff.
  • Prepares constructive performance reviews for administrative staff, securing their commitment to the company’s goals.
  • Provides guidance and coaching, handles complaints, settles disputes, resolves grievances and conflict; negotiates effectively with others.
  • Plans and implements employee recognition events on a regular basis.
  • Collaborates and communicates effectively as part of the team to establish and maintain cooperative working relationships.
  • Practices safety in the workplace.
  • Keep the Board of Directors fully informed.
  • Fluent in the English language.
  • Ability to position self to move about, ascend, descend or traverse, transport, operate, activate, use, prepare, inspect or detect, perceive, identify, recognize, observe, inspect and assess are required. Ability to convey, communicate, speak clearly and exchange information, converse with, discern, and express oneself.

Board Relationships::

  • Works to foster a constructive partnership with the Board of Directors providing leadership that engages the board in exceptional governance by building a governance partnership. The partnership should be based on support, trust, honesty, forthrightness, respect and understanding.
  • Responsible for establishing working relationships with the Board of Directors and various committees of the organization.
  • Serves as Board liaison to all committees of the organization, managing their activities according to the by-laws and polices of the organization.
  • Works with the Board to develop appropriate goals and objectives for the organization.
  • Provides information, new or revised policies, recommendations, proposals and plans to the Board for review, consideration, discussion and approval.
  • Provides monthly reports about the hospice program and services, financial status, and other issues of concern in order to assist the Board to make sound decisions.
  • Assists in arranging and presenting Board orientation and training sessions.
  • Participates in all Board meetings. Ensures that Board and committee minutes are recorded, distributed and maintained.
  • Participates in the Strategic Plan process with the Board of Directors.
  • Performance is subject to annual review by the Executive Committee. The evaluation will be based upon criteria and goals established by the Board of Directors.
  • Attend QAPI, P & P, Ethics, and Corporate Compliance Committee Meetings.
  • Maintain Organizational Master Calendar.

Community Outreach::

  • Oversees the representation of a positive organizational image and brand identity to the general public, patients, families, employees, volunteers and financial supporters thru collaboration with the Community Liaisons, Special Events/Donation Coordinator, and the Volunteer Services Department. Oversees the functioning, care and nurturing of Hospice of Havasu’s Volunteer Program.

Human Resources::

  • Collaborates with the Management team to develop and implement plans for the operational infrastructure of systems, processes and personnel design to accommodate the growth objectives of the agency.
  • Motivates and leads a high performance management team while attracting and recruiting qualified employees to support the mission and goals of HOH.
  • Creates a succession plan for staff to ensure continuity of performance of employees for all departments including Volunteer Services and the Resale Store.
  • Directs Merit Increase program to be fair and equitable while maintaining it to budget.



  • Minimum of a Master’s Degree in Health Services Administration or a closely related field plus 5+ year’s progressive experience. Will consider a Bachelor’s Degree prepared with extensive applicable experience.

Training Requirements: (Credentials, licenses or certificates):


  • Five or more years of progressively responsible related experience in a position of comparable scope and size to the organization. Extensive business experience and financial management experience including asset management and managing expenses, board relations, customer relations, fund raising, healthcare management, personnel management, and program management.

Knowledge Requirements::

  • Knowledge and understanding of Hospice Philosophy of Care and Hospice Medicare requirements.
  • Knowledge of community resources, current Federal and State laws and regulations that apply to the scope of practice of all hospice program staff ( i.e.; nursing, social work, bereavement, etc.) and licensing requirements.
  • Extensive financial management experience including managing expenses.
  • Knowledge of employment labor laws as they apply to the state and federal guidelines.
  • Knowledge of public policy and regulatory requirements.
  • Demonstrates strong communication and interpersonal skills including negotiating, coaching and consulting.
  • Considerable knowledge of current trends and practices of human resources administration; knowledge of employee classification, compensation, benefits, recruitment, selection, training, and labor relations; considerable knowledge of directorial principles, techniques and practices.
  • Maintains professional growth and development through seminars, workshops and professional affiliations to stay current with laws and trends in the field of hospice care.
  • Demonstrated understanding and compliance with agency policies, including but not limited to documentation, continuing education, work schedules and required HR documents, Federal, State and local employment labor laws and regulations.
  • Knowledge of Federal and State laws prohibiting discrimination in employment.
  • Knowledge of discrimination under the American Disabilities Act.
  • Knowledge and support of agency’s safety and OSHA policies.
  • Understanding of HIPAA Privacy Standards and related agency policies.
  • Patient’s Rights.

Skills and Ability::

  • Structure and content of English language including the meaning and spelling of words, alphabetization, rules of composition and grammar.
  • Calculate general math computations.
  • Moderate computer skills in Microsoft Office.
  • Skill in resolving conflicts and gaining cooperation among competing interest groups.
  • Excellent verbal, listening, written, presentation and interpersonal skills.
  • Strong organizational, time management and project management skills.
  • Analyze information and evaluate results to choose the best solution.
  • Utilize proper body mechanics and safe working techniques.

Demonstrated Behavioral Competencies: :

  • Manage stress in a healthy way.
  • Work with diverse social and economic situations without imposing own values.
  • Maintain professional boundaries with patients, families, community and staff.
  • Sensitivity to others.
  • Sensitivity to confidential matters.
  • Acceptance of diversity.
  • Maintains cultural competency and humility.
  • Ethical and honest.
  • Relate effectively with employees, physicians, community and institutions. etc.